Terms of Service

Last updated: 2025/05/22

1. Agreement to Terms

By accessing or using Sriven IT Solutions' services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services and Software License

2.1 License Grant

Subject to these Terms, Sriven IT Solutions grants you a limited, non-exclusive, non-transferable license to use our software and services for your internal business purposes.

2.2 Restrictions

You may not:

  • Modify, reverse engineer, or create derivative works of our software
  • Remove or alter any proprietary notices or labels
  • Use our services for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems
  • Transfer or sublicense your rights under these Terms

3. Service Level Agreements (SLA)

Our standard SLA includes:

  • 99.9% uptime guarantee for cloud services
  • 24/7 technical support response within 4 hours
  • Regular system maintenance windows with advance notice
  • Data backup and recovery procedures
  • Security monitoring and incident response

4. Data Protection and Security

We implement industry-standard security measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Compliance with relevant data protection regulations
  • Regular security updates and patches

5. Intellectual Property Rights

All intellectual property rights in our services, including software, documentation, and content, remain the exclusive property of Sriven IT Solutions. You retain ownership of your data and content.

6. Payment Terms

Payment terms include:

  • Net 30 payment terms for invoices
  • Subscription services billed in advance
  • Late payment fees of 1.5% per month
  • All fees are exclusive of applicable taxes

7. Limitation of Liability

To the maximum extent permitted by law, Sriven IT Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

8. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use our services will cease immediately.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

10. Contact Information

For any questions about these Terms, please contact us at:

Email: info@sriven.co.za

Phone: 010 541 0294